We want every order to feel as good as it looks. If something isn't right, we're here to make it right. Read on for how our returns, exchanges and refunds work.
Refunds may be approved in the following situations:
To be eligible, you must contact us within 3 days of receiving your parcel and provide the necessary order details and supporting evidence.
For approved returns, Dastkaari will issue a refund for the full value of the returned product.
Refunds are processed through one of the following payment methods:
Customers may be required to provide their payment information to facilitate the refund process.
Once the returned item has been received and successfully inspected, approved refunds will be processed within 3 business days.
Depending on your payment provider or bank, the time required for the refunded amount to appear in your account may vary.
If a return is approved due to a wrong, damaged, defective, or missing product, Dastkaari will cover the return shipping cost.
Refunds will not be provided for:
Many Dastkaari products are handcrafted by skilled artisans. As a result, slight variations may naturally occur in:
These minor differences are a normal characteristic of handmade craftsmanship and are not considered defects.
However, handmade products remain eligible for a refund, exchange, or return if they are received damaged, defective, incorrect, or incomplete.
Please contact Dastkaari before returning any item. Returns sent without prior approval may not be accepted.
All returned products undergo a quality inspection before a refund or exchange is approved.
Reach out to our support team on WhatsApp with your order number and relevant details. We're committed to resolving issues fairly and efficiently.
Dastkaari by Bahawalpur Vintage. Crafted with care, backed with fairness.
